Business Innovation

IVR

PA-IVR

PA-IVR is a voice self-service solution to accelerate resolution, improve routing, and cut costs using automation. It helps route your customers to the right agent or department in your contact center and deliver recorded responses for frequently asked questions. It is also used to create menus with options for callers to choose from through key presses or voice commands, and route to agent groups, voicemail, external numbers, or additional menus.