Peykasa’s technical support department plays an important role in value chain of company as a contact point for customers of its products.
The most important goal of this department is to have professional interactions with its customers in order to maintain and improve customers’ reliance and loyalty through offering 24×7 services.

The strategy of technical supports department is realized through the following activities:

 Being in charge of maintenance and operation of sites and installed systems in customer’s environment and offering suitable maintenance and technical support in the sites.
 Providing customers with 24x7 support services for the installed systems.
 Troubleshooting and resolving fault and failure of the sites via phone.
 Controlling and reviewing customers’ sites periodically to check the conformity to reference standards and pursuing to resolve the detected issues.
 Providing customers with the required reports of sites status and traffic.
 Assuring customer services for the installed systems according to the SLA contract
 Analyzing site traffic and other statistical data continuously, discovering and resolving the observed problems
 Periodic revision of software components status in each site.
 Providing the knowledge base for technical support and maintenance
 Monitoring the sites KPIs in order to prevent probable problems
 Managing the accessibility to sites and security assurance
 Managing the improvement and promotion of the software/hardware available in the sites
 Managing site configuration and keeping the reference documents up to date
 Making backups from installed sites data periodically